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My experience with Embrace Hearing by Margaret D.

[One of our customers, Margaret D. of Burbank WA purchased Embrace X-920 hearing aids in May of 2020. She posted her hearing aid journey on Consumer Affairs Hearing aid page in October, 2020.]

I went in and had my hearing tested. I have a profound hearing loss in both ears. Then I went to a hearing aid center where there are doctors there. I also had a hearing test there and it confirmed the original hearing test. But there is no way, on our limited income, I could possibly afford the hearing aids that they offered me. They were $8,000 for the two hearing aids. That center is also about 30 miles from where I live. I don't drive. I have to rely on my husband to be available and take me places. So I started looking for a company that offered hearing aids online by mail, which should save me all of that clinic costs for two years. I also spent a couple of months researching everything about hearing aids. I made a list of all of the things that I wanted in a hearing aid, knowing that when I got them, I would be using them for the rest of my life.

"In doing my research, I was pretty well convinced that I was going to have something that was over the ear because my hearing loss was too great. Embrace Hearing was one of the few, if not the only company, at the time, that offered hearing aids online and recommending for me the things that I wanted"

I wanted the hearing aids rechargeable and to make sure they had noise reduction. I have horrible tinnitus that I've had for most of my life, so I wanted something with tinnitus reduction. I wanted it to have my own voice memory. I wanted it to have smartphone controls. In other words, I wanted to be able to control it not with a separate remote, but with my phone, which I already have. I definitely wanted directional microphones. I also wanted to make sure they had wind reduction and feedback reduction. I wanted an open air receiver so I could hear bass sounds as naturally as possible. I started looking for hearing aids that had all of these capabilities.

I looked at all of the models that were available and what I should be able to expect to use with my hearing loss. In doing my research, I was pretty well convinced that I was going to have something that was over the ear because my hearing loss was too great. Embrace Hearing was one of the few, if not the only company, at the time, that offered hearing aids online and recommending for me the things that I wanted, and using the hearing test that I had already had so that I didn't have to go in there. So it was a good fit for me.

"I have had such really good service from Embrace. They called me weekly or sent me an email to check in and make sure that everything was going well."

I have had such really good service from Embrace. They called me weekly or sent me an email to check in and make sure that everything was going well. I called them when I had some problems and they were able to solve it and tell me how to fix it. When I downloaded software for my phone, everything worked perfect. I could answer phone calls but then, my phone died and I had to get a new phone. With the new Motorola phone, I could not answer phone calls. It was frustrating. It took the longest time to figure that out. Embrace Hearing worked with me and they could not solve it. There's no Motorola store. But they contacted Motorola for me on my behalf. They couldn't have been better. The resolution to that was I had to uninstall the software and reinstall the software. Right now, the controls do not work for my phone, but the Bluetooth does. So it's not the hearing aid, it's the software, and the software is not made by Embrace. They utilize a third party software. But I can manage the controls just fine with the buttons on the hearing aid, which I had thought would be awkward, but it's not awkward at all. It is much easier than digging out a phone or a remote control to operate that.

"Even ordering by phone and having them sent to you by mail, that saved me $6,000. Why wouldn't anyone want to do that to have the best hearing aids they could possibly get?"

I'm wonderfully happy having solved the issue of the Bluetooth, and I am so thankful to have the Bluetooth. I'm very satisfied with Embrace. My recommendation to anyone is get the best technology you can possibly afford. If you're not a complete technological neophyte, trust Embrace to do a good job for you. Even ordering by phone and having them sent to you by mail, that saved me $6,000. Why wouldn't anyone want to do that to have the best hearing aids they could possibly get?

To compare Embrace Hearing aids to other brands, please see our Hearing Aid Comparator Tool. 

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