Frequently Asked Questions

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Hearing Aids

  • What is a hearing aid?

    A hearing aid is a medical device that enables individuals with hearing loss to communicate more freely and function more easily. Hearing aids also assist wearers with important aspects of life, such as physical balance and memory. To be classified as a hearing aid, the FDA requires that the device is custom programmed by a board-certified audiologist or hearing-instrument specialist. Quite simply, if there is no board-certified custom programing, it is not a hearing aid.

  • Do I need hearing aids?

    If you've never worn hearing aids before, we recommend you have a hearing test administered by a licensed audiologist or hearing-aid dispenser. You can submit the results of this test to Embrace Hearing for a free consultation.

  • Do Embrace hearing aids serve all types of hearing loss, including severe hearing loss?

    Our hearing aids serve the vast majority of hearing-loss issues, including severe loss. We can ensure that our products are a good fit for your needs if you send us your hearing test results.

  • What type of hearing aids do you sell?

    All of our hearing aids are behind-the-ear (BtE) designs. Our H-300 and H-700 are BtE reciever-in-canal (RiC) hearing aids, by far the most popular technology in hearing-loss devices.

  • Do you customize the hearing aids for me?

    Yes. Before purchasing your Embrace Hearing aids, you will be asked to send us your hearing test results and answer questions about your hearing loss. Our board-certified audiology team will then program your aids to match your particular needs.

  • What type of fit do your hearing aids use? How do you customize the earmold?

    Our hearing aids do not require earmolds because they are open-fit devices, which account for about 75% of hearing aids sales in the US. The manufacturer provides three sizes of domes and receiver wires, but the vast majority of people use the medium size comfortably.

  • What are the differences between the 100, H-300 and H-700 models?

    All three of these devices have the ability to amplify everyday conversations, so the choice between the three is really a question of increasingly superior performance and additional features that may make a difference to you. Explore our devices for details, or contact us for more information on what model may be right for you.

  • What are processing channels?

    Hearing aid channels split the entire audible frequency spectrum—or what we can hear—into discrete sections that can be individually amplified. The more channels the hearing aid has, the more closely both the hearing-aid amplification and the background-noise reduction can be matched to your individual needs.

  • What is the difference between a standard remote and a Bluetooth remote?

    The standard wireless remote allows you to change volume and select manual programs on your hearing aid.

    Like the standard wireless remote, the Bluetooth remote enables you to change volume and programs; but it also provides wireless connectivity between the H-300 or H-700 hearing aids and Bluetooth-enabled devices, such as mobile phones, televisions, and mp3 players.

  • Can I connect my hearing aid to the TV?

    The Bluetooth remote is able to stream TV volume directly to the H-300 and H-700 hearing aids through an accessory called the TV transmitter, which is available when you purchase the Embrace Bluetooth remote.

  • Do your hearing aids come ready to wear out of the package, or do I need to program them once I get them?

    Embrace hearing aids are ready to wear when you receive them. They come pre-programmed by our audiologists based on the specifications of your hearing test results, which you send us when you place your order.

  • Will there be an adjustment period after I start using my hearing aids?

    Yes, it can take anywhere from a few days to a few weeks, or more, to fully adjust to wearing hearing aids.

    The most common obstacles people encounter during the adjustment period are the amount of new sounds they are suddenly able to hear as well as the clarity and intensity of familiar sounds. For some people, what initially feels like a barrage of noise can be overwhelming, but it is completely normal.

    If you have been living with hearing loss for a long time and your hearing loss is significant, your brain will need time to re-learn how to deemphasize background noises, such as footsteps, ticking clocks, and other ambient sounds. It may even take time for you to adjust to internal noises, such as swallowing or the sound of your own voice.

    Hearing aids re-open an incredible world of sound. Your brain will need time to remember how to navigate it, but it will happen. Be patient with your new devices and yourself.

  • Do your hearing aids come with tubes and batteries?

    All Embrace Hearing devices ship with everything you need to use the hearing aids right out of the box.

  • Do you sell with hardware/software?

    No. Our hearing aids are programmed by our licensed audiology team using the software exclusively provided by the manufacturer.

  • Can I wear your hearing aids with glasses?

    Yes, the hearing aids will not interfere with your glasses. Many of our customers wear glasses and have no issues.

Hearing Tests

  • Do I need a hearing test to buy from Embrace Hearing?

    Yes, you do need to have had a hearing test completed within the past year. (We prefer six months if possible.) We will need your results in order to program your hearing aids appropriately before we send them to you.

  • How do hearing tests work?

    A hearing test measures one's hearing threshold at standardized frequencies. Hearing tests run from low frequencies (around 250Hz) to higher frequencies (around 8000Hz). The tester determines the hearing threshold at each frequency by playing tones at varying loudness (measured in decibels). The resulting data is used to create a graph with the frequency in hertz on the horizontal axis, and the loudness in decibels on the vertical axis. The audiology team then uses these results to elevate sound in the specific frequency ranges you need.

  • How do I find an audiologist?

    Your hearing is a critical component of your heath, so you should select an audiologist the same way you would select any doctor. We suggest asking your primary care physician or insurance company for a recommendation.

  • Are hearing tests covered by insurance?

    Your hearing test is most likely covered by insurance. If it is not covered or if you do not have insurance, a hearing test should cost around $50–$100 at your local audiologist. (Costco provides them free of charge.) Regardless of where you get your test, be sure to ask for a copy of the results. Remember—this is your health information, so you are entitled to your results without being pressured to buy hearing aids for $5,000 or more.

Ordering

  • How do I order hearing aids?

    Ordering Embrace hearing aids is a simple 3-step process:
    1: Start with a hearing test
    2: Place your hearing aid order online or call us for additional help
    3: Receive your custom programmed hearing aids in 5–8 days
    For details, please see How It Works.

  • How long does the ordering process take?

    Ordering online takes only a few minutes, and you can call us at (888) 929-9555 if you’d prefer to complete your order over the phone. After we receive your order and hearing test results, you should expect to receive your hearing aids in 5–8 business days (if ordering in the US).

  • Do you ship internationally?

    Yes. We ship many orders to Canada and around the world.

Payment and Insurance

  • How much do hearing aids typically cost?

    A pair of hearing aids comparable to what we offer can cost anywhere from $4,000–$6,000, or more, when purchased through a local hearing shop or retail chain. You can save up to 50%–70% when you buy Embrace Hearing devices.

  • Do you accept insurance?

    Unfortunately, we do not accept insurance at this time. We are able to have very affordable prices by having only the required support staff (Technology, Audiology, and Service). But we are happy to provide you with any formal paperwork you need to gain reimbursement from your provider.

  • Can I pay in installments?

    Yes. We offer PayPal Credit. You pay the same price as shown on our website, but you pay in installments over 6 months with no additional cost or interest. To pay with PayPal credit, simply select “Check out with PayPal” in the checkout window and you will be able to review the PayPal Credit options.

  • What forms of payment do you take?

    We accept all major credit and debit cards, as well as PayPal.

  • When do you charge my credit card?

    We authorize your credit card when the order is received. We bill your credit card once we have started the programming process. This is usually within 24 hours of receiving your order.

  • Is my payment information secure?

    Embrace Hearing cares deeply about our customers’ privacy and security. All of your payment information is held by PayPal, not by Embrace Hearing.

Warranties and Returns

  • What is the warranty on your hearing aids?

    Coverage varies by device:
    - 100: One-year manufacturer's warranty
    - H-300: One-year manufacturer's warranty on hearing aid, six months on receiver
    - H-700: Two-year manufacturer's warranty on hearing aid and receiver

  • What is your return policy?

    Embrace Hearing has a 45-day return policy.

Re-programming and Service

  • What if I need reprogramming or follow-up adjustments?

    Your audiogram determines the initial fit that our audiologists will use for your custom device. If you need to make adjustments, Embrace Hearing provides free re-programming during your device’s warranty period

  • What if my hearing aids need to be repaired?

    If you care for your hearing aids, repairs are rare. That said, If you are within the warranty period, your only cost is shipping the devices to Embrace Hearing. We manage the repair, which may or may not require work by the manufacturer (at their US Office in Minnesota). If you are outside the warranty period, you would ship the devices to Embrace Hearing and we will provide an estimate of repair work required before the work is done. The vast majority of off-warranty repairs cost less that $100 and take less than 48 hours.