We sell hearing aids for your ears. We’ve also got your back.
Adjusting to a new device:
An adjustment period after you start using your device is not uncommon…
Your audiogram determines the initial fit that our audiologists will use for your custom device. If you need to make adjustments, Embrace Hearing provides free re-programming during your device’s warranty period.
Maintaining your device:
Most audiologists charge money for simple maintenance you can do at home. If you are having trouble with your device, please see our library of maintenance videos created to empower you and save you money.
Repairs are very rare, but if you think it may be required, we employ a simple three-step process to get you the help you need.
1: Call us toll free at (888) 929-9555 or email us at firstname.lastname@example.org to discuss the problem you are dealing with.
2: If necessary, we will provide you with shipping information to one of our service facilities.
3: We will repair the device and send it back within 10 business days.