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Instructional Videos



Common Questions

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  • How do I order hearing aids?

    Ordering Embrace hearing aids is a simple 3-step process:
    1: Start with a hearing test
    2: Place your hearing aid order online or call us for additional help
    3: Receive your custom programmed hearing aids in 5–8 days
    For details, please see How It Works.

  • Do Embrace hearing aids serve all types of hearing loss, including severe hearing loss?

    Our hearing aids serve the vast majority of hearing-loss issues, including severe loss. We can ensure that our products are a good fit for your needs if you send us your hearing test results.

  • What type of hearing aids do you sell?

    We sell both “In-the-ear” (ITE) and “Behind-the-ear” (BTE) designs. The BTE aid can serve people with all levels of hearing loss while the ITE models are appropriate for those with up to moderately severe loss (about 80dB in the highest frequencies)

  • Do you customize the hearing aids for me?

    Yes. Before purchasing your Embrace Hearing aids, you will be asked to send us your hearing test results and answer questions about your hearing loss. Our board-certified audiology team will then program your aids to match your particular needs.

  • What are the differences between the models?

    All of our hearing devices are custom programmed to your hearing test and have the ability to amplify everyday conversations, so the choice between the three is really a question of increasingly superior performance in more challenging environments (like restaurants and meetings) and additional features that may make a difference to you. Explore  our devices for details, or contact us for more information on what model may be right for you.

  • What is the warranty on your devices?

    Coverage varies by device:
    - H-300 and S-310: Two years
    - H-700 and S-710 : Three years
    - H-900 and S-910: Three years
    - C-660: Three years
    - C-860: Three years

  • Do you have a trial period?

    Yes, all of our hearing aids have a 45 day trial period that starts when you receive the hearing aids. If you are not 100% satisfied, you can return everything to us for a 100% refund

  • What if I need reprogramming or follow-up adjustments?

    Your audiogram determines the initial fit that our audiologists will use for your custom device. If you need to make adjustments, Embrace Hearing provides free re-programming during your device’s warranty period.

  • What if my hearing aids need to be repaired?

    If you care for your hearing aids, repairs are rare. That said, If you are within the warranty period, your only cost is shipping the devices to Embrace Hearing. We manage the repair, which may or may not require work by the manufacturer (at their US Office in Minnesota). If you are outside the warranty period, you would ship the devices to Embrace Hearing and we will provide an estimate of repair work required before the work is done. The vast majority of off-warranty repairs cost less that $100 and take less than 48 hours.

  • Do you offer payment plans?

    In addition to accepting all credit cards, we accept PayPal which offers PayPal Credit (6 months interest free) and CareCredit (12 Months interest free). Please call or email us for payment plan details.


We sell hearing aids for your ears. We’ve also got your back.

Adjusting to a new device:

An adjustment period after you start using your device is not uncommon…

Your audiogram determines the initial fit that our audiologists will use for your custom device. If you need to make adjustments, Embrace Hearing provides free re-programming during your device’s warranty period.

Maintaining your device:

Most audiologists charge money for simple maintenance you can do at home. If you are having trouble with your device, please see our library of maintenance videos created to empower you and save you money.


Repairs are very rare, but if you think it may be required, we employ a simple three-step process to get you the help you need.
1: Call us toll free at (888) 929-9555 or email us at info@embracehearing.com to discuss the problem you are dealing with.
2: If necessary, we will provide you with shipping information to one of our service facilities.
3: We will repair the device and send it back within 48 hours of receiving it.

Still have questions? We have answers.

Call us at 1-888-929-9555 or contact us.


See Full Glossary >
  • AutoSurround

    Until recently, the software in even the best hearing aids was unable to automatically adjust to changes in environments (a quiet room versus a noisy restaurant). To meet the needs of changing environments, the hearing aid wearer had to manually change programs on the hearing aids or use a remote control. While you still have the ability to manually adjust the programs on Embrace Hearing aids, the advanced software on the H-300 and H-700 actually senses changes in environments and automatically adjusts the programming to meet your needs.

  • BiLink (Binaural Synchronization)

    Automatic binaural synchronization enables the left and right hearing aids to work together seamlessly to improve speech recognition and directional hearing.

  • Channels (Sound processing channels)

    Hearing aid channels split the entire audible frequency spectrum—or what we can hear—into discrete sections which can be individually amplified. The more channels the hearing aid has, the more closely the hearing aid amplification can be matched to your individual needs.

  • Receiver-in-Canal (RiC)

    A receiver-in-canal (RiC) hearing aid is a type of behind-the-ear (BtE) device. With a RiC, the microphones, software, and battery are behind the ear; but the receiver (or speaker) is inserted directly into the ear canal. RiCs are smaller and consume less power than general behind-the-ear designs, yet they provide much better sound quality because the sound receiver is positioned in the ear canal itself.

  • SpeechBeam

    In real-world settings, speech comes at us from multiple directions. SpeechBeam’s unique signal processing technology does a superior job of localizing speech from the front, from behind, and from the side—providing a high-definition, 360-degree hearing experience, even in noisy environments.

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